Frequently Asked Questions

Your questions about selling on Amazon, dropshipping and SellerRunning

1. What does SellerRunning provide to me?

SellerRunning is an automation software designed to meet all the needs of sellers who use the FBM (Fulfillment by Merchant) method on Amazon. It operates 24/7 in the background and keeps a constant watch over connected stores.

Everything is in the cloud and according to dropshipping policies, therefore Amazon account suspend risk is none.

It allows you to easily add products to your store and automatically update product prices and stock levels. You won't have to deal with tasks like downloading/uploading files

It helps you automatically create orders with just one click and matches buyer account orders with seller account orders automatically.

When an order from the buyer account is shipped, it automatically transfers shipping information to the seller account and confirms the order.

Every order you send to the customer is tracked by SellerRunning services. It records when the order is delivered or returned and notifies you when necessary.

It sends emails to your customers requesting feedback for orders that have been delivered. This helps improve your sales metrics.

2. What marketplaces does SellerRunning cover?

SellerRunning currently serves as a source store for (USA) and as selling stores for (Canada), (Mexico), (UK), (Germany), (France), (Italy), (Spain), (United Arab Emirates), (Australia), (Singapore), (Japan), (Saudi Arabia), (Poland), (Sweden), (Belgium), and (Netherlands) marketplaces.

3. Do I need other softwares for FBM on Amazon?

Absolutely not. SellerRunning is all you need to get started with FBM on Amazon. Its advanced web interface handles all your tasks successfully, eliminating the need for any other software.

4. How long does it take to update prices and stocks?

SellerRunning commits to updating all the products in your store at least every 12 hours. This is the maximum duration. When it detects a change in a product's price or stock or realizes it doesn't meet the criteria you've set, it notifies Amazon on your behalf within 15 minutes. Amazon processes this request within a maximum of 15 minutes.

5. How do I transfer the products in my store to SellerRunning?

When you start using SellerRunning, you need to complete an account setup process that consists of a few simple steps. Once the setup is successful, the existing products in your store are automatically transferred to SellerRunning. You don't need to do anything extra for this.

6. Can I suggest a new feature?

Absolutely! You can contact us to let us know your needs. If your suggestion benefits all our users, we can add that feature as part of SellerRunning or offer it as a custom request for you at an additional cost. Please keep in mind that implementing the feature may take some time.

7. Can I add more than one store to my account?

You can add multiple stores from different marketplaces to your SellerRunning account.If you want to add a second store from the same marketplace, you will need to create a new SellerRunning account.

8. Why are products in my store still being added to my inventory even though they exceed my ASIN capacity?

Your ASIN capacity includes not only the products transferred to your store but also products that do not meet the criteria, are in the queue, or are awaiting approval.Products in the "Doesn't Meet Criteria" section are regularly checked and will be transferred back to your store once they meet your criteria, reducing the ASIN count in your subscription package.

If you have exceeded your ASIN capacity, you may consider removing products in the "Doesn't Meet Criteria" section.

9. I placed an order manually, but why is the "Place order" button still visible?

After manually completing an order, go to the order detail page in SellerRunning and click on the "Edit" link in the "Order Content" section. In the opened window, enter the "Buyer Order Number" manually and change the order status to "Placed," then save it.

10. Can I place SR house orders manually?

You can complete SellerRunning House orders manually. However, there are certain steps you need to follow after completing the order.

11. Why is the product count in SellerRunning different from SellerCentral?

The product count in SellerRunning may not match SellerCentral in real-time. This indicates that the data in SellerRunning is being updated or synchronized. SellerRunning commits to updating all the products in your store at least every 12 hours. This is the maximum time frame. If it detects a change in the price or stock of a product or if it doesn't meet the criteria you've set, it notifies Amazon on your behalf within 15 minutes. Amazon typically fulfils this request within 15 minutes.In rare cases, it may take a little longer, depending on Amazon's response time.The important thing is that SellerRunning operates in the background 24/7, keeping the connected stores constantly under control, and it sends notifications for any issues it detects.Additionally, the product count in SellerCentral may include products that are in the queue or awaiting approval but not yet transferred to your store.If you have further questions or concerns about your product count, please contact SellerRunning support for assistance.

12. Can I use a mac or linux operating system with SellerRunning?

SellerRunning is a web-based platform, so it can be accessed from any device with an internet connection and a web browser, including Mac and Linux operating systems.There is no need to install any software on your local device to use SellerRunning.

13. Why can't I see my orders in the "Placed orders" section?

SellerRunning is a web-based platform, so it can be accessed from any device with an internet connection and a web browser, including Mac and Linux operating systems.There is no need to install any software on your local device to use SellerRunning.If you can't see your placed orders in the "Placed Orders" section, it might be due to a few reasons:

• The orders haven't been placed successfully yet. Ensure that you've completed all the necessary steps for placing an order.

• The orders might still be in the process of being matched. It can take some time for SellerRunning to match the orders in your buyer account with those in your seller account.

• The orders may not meet the criteria you've set for automatic order placement. Check your order placement settings in SellerRunning.

If you've checked these factors and still can't see your placed orders, contact SellerRunning support for further assistance.

14. What is the pricing structure of SellerRunning?

SellerRunning offers different pricing plans to meet the needs of various sellers. The pricing structure is based on the number of ASINs (Amazon Standard Identification Numbers) in your account.

You can visit the SellerRunning website and navigate to the "Pricing" section to view the detailed pricing information, including the available plans and their respective costs.

Keep in mind that the pricing may vary depending on your specific requirements and the number of ASINs you need to manage.

If you have specific pricing-related questions or need assistance in choosing the right plan for your business, you can contact SellerRunning support for personalized guidance.

15. What payment methods does SellerRunning accept?

SellerRunning accepts payments via credit card. You can use major credit cards such as Visa, MasterCard, American Express, and Discover to subscribe to SellerRunning's services.

For specific payment-related inquiries or if you encounter any issues with the payment process, you can reach out to SellerRunning's support team for assistance.

16. How do I cancel my SellerRunning subscription?

If you wish to cancel your SellerRunning subscription, you can do so by contacting SellerRunning support. They will guide you through the cancellation process and provide you with any necessary instructions.

Keep in mind that the cancellation process may vary depending on the terms and conditions of your subscription, so it's advisable to reach out to SellerRunning directly for accurate and up-to-date information on canceling your subscription.

Please ensure that you review the cancellation policies and any associated fees before proceeding with the cancellation.

17. How does SellerRunning handle data security and privacy?

SellerRunning takes data security and privacy seriously and employs industry-standard security measures to protect user data. Here are some key aspects of how SellerRunning handles data security and privacy:

• SellerRunning operates in the cloud, ensuring that data is stored securely on reliable servers.

• The platform uses secure, encrypted connections to transmit data between users and the platform, safeguarding sensitive information.

• SellerRunning adheres to best practices for data protection and complies with relevant data protection laws and regulations.

• The platform has privacy policies and terms of service in place to govern the use of the platform and user data.

• SellerRunning regularly updates its security protocols to address emerging threats and vulnerabilities.

If you have specific questions or concerns about data security and privacy when using SellerRunning, you can contact their support team for more information and clarification.

18. What do I do if I encounter technical issues with SellerRunning?

If you encounter technical issues while using SellerRunning, such as error messages or problems with specific features, you can take the following steps:

• Check the SellerRunning FAQ and documentation: SellerRunning may have provided solutions or guidance for common technical issues in their FAQ or documentation. Review these resources to see if they address your problem.

• Contact SellerRunning support: If you can't resolve the issue on your own, reach out to SellerRunning's support team for assistance. They can provide troubleshooting guidance and help you resolve technical problems.

• Provide detailed information: When reporting a technical issue to SellerRunning support, be sure to provide as much detail as possible about the problem. Describe the steps you took, any error messages you encountered, and any relevant information that can help them understand and diagnose the issue.

• Stay up to date: Keep an eye on any updates or notifications from SellerRunning regarding known technical issues or system maintenance. They may provide information on when issues are expected to be resolved.

Remember that technical issues can sometimes occur due to factors beyond your control, such as server outages or system updates. In such cases, SellerRunning's support team will work to address the problem and minimize any disruptions to your use of the platform.

Contact SellerRunning support through their official channels, such as their website or customer support email, for the most accurate and timely assistance with technical issues.

19. Does SellerRunning offer a mobile app?

As of my last knowledge update in September 2021, SellerRunning primarily operates as a web-based platform, accessible through web browsers on desktop and mobile devices. They may have developed a mobile app since then, but I do not have information on any mobile app offerings beyond that date.

To find out if SellerRunning now offers a mobile app or to get the most up-to-date information on their services and features, I recommend visiting their official website or contacting their support team directly. They should be able to provide you with the latest details regarding their platform and any available mobile applications

20. Is SellerRunning suitable for beginners selling on Amazon?

SellerRunning is designed to meet the needs of sellers using the dropshipping and FBM (Fulfillment by Merchant) method on Amazon Whether it's suitable for beginners depends on your specific experience and requirements. Here are some factors to consider:

• Ease of Use: SellerRunning aims to simplify the management of your Amazon FBM business by automating various tasks. The platform offers an advanced web interface that can be user-friendly for those who are new to selling on Amazon.

• Automation: SellerRunning automates tasks such as product listing, price and stock updates, order creation, and more. This automation can be especially helpful for beginners who want to streamline their operations.

• Learning Curve: While SellerRunning can simplify many processes, there may still be a learning curve, especially if you're new to selling on Amazon. It's essential to take the time to understand how the platform works and how to configure it to meet your specific needs.

• Pricing: SellerRunning offers different pricing plans based on the number of ASINs (Amazon Standard Identification Numbers) you have. Beginners may want to consider their budget and the number of products they plan to sell when choosing a plan.

• Support: SellerRunning provides customer support to assist users with any questions or issues they may encounter. Access to support can be valuable for beginners who may need guidance as they start their Amazon selling journey.

Ultimately, whether SellerRunning is suitable for beginners depends on your comfort level with technology, your willingness to learn, and your specific business needs. It's a good idea to explore the platform, take advantage of any free trials or demos they offer, and reach out to their support team if you have questions before making a decision.

Additionally, consider researching other tools and resources available for Amazon sellers to determine what best aligns with your goals.