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Frequently asked questions

1. What does SellerRunning provide to me?

SellerRunning is an automation software designed to meet all the needs of sellers who use the FBM (Fulfillment by Merchant) method on Amazon. It operates 24/7 in the background and keeps a constant watch over connected stores.

Everything is in the cloud and according to dropshipping policies, therefore Amazon account suspend risk is none.

It allows you to easily add products to your store and automatically update product prices and stock levels. You won't have to deal with tasks like downloading/uploading files

It helps you automatically create orders with just one click and matches buyer account orders with seller account orders automatically.

When an order from the buyer account is shipped, it automatically transfers shipping information to the seller account and confirms the order.

Every order you send to the customer is tracked by SellerRunning services. It records when the order is delivered or returned and notifies you when necessary.

It sends emails to your customers requesting feedback for orders that have been delivered. This helps improve your sales metrics.

2. What marketplaces does SellerRunning cover?

SellerRunning currently serves as a source store for (USA) and as selling stores for (Canada), (Mexico), (UK), (Germany), (France), (Italy), (Spain), (United Arab Emirates), (Australia), (Singapore), (Japan), (Saudi Arabia), (Poland), (Sweden), (Belgium), and (Netherlands) marketplaces.

3. Do I need other softwares for FBM on Amazon?

Absolutely not. SellerRunning is all you need to get started with FBM on Amazon. Its advanced web interface handles all your tasks successfully, eliminating the need for any other software.

4. How long does it take to update prices and stocks?

SellerRunning commits to updating all the products in your store at least every 12 hours. This is the maximum duration. When it detects a change in a product's price or stock or realizes it doesn't meet the criteria you've set, it notifies Amazon on your behalf within 15 minutes. Amazon processes this request within a maximum of 15 minutes.

5. How do I transfer the products in my store to SellerRunning?

When you start using SellerRunning, you need to complete an account setup process that consists of a few simple steps. Once the setup is successful, the existing products in your store are automatically transferred to SellerRunning. You don't need to do anything extra for this.

6. Can I suggest a new feature?

Absolutely! You can contact us to let us know your needs. If your suggestion benefits all our users, we can add that feature as part of SellerRunning or offer it as a custom request for you at an additional cost. Please keep in mind that implementing the feature may take some time.

7. Can I add more than one store to my account?

You can add multiple stores from different marketplaces to your SellerRunning account.If you want to add a second store from the same marketplace, you will need to create a new SellerRunning account.

8. Why are products in my store still being added to my inventory even though they exceed my ASIN capacity?

Your ASIN capacity includes not only the products transferred to your store but also products that do not meet the criteria, are in the queue, or are awaiting approval.Products in the "Doesn't Meet Criteria" section are regularly checked and will be transferred back to your store once they meet your criteria, reducing the ASIN count in your subscription package.

If you have exceeded your ASIN capacity, you may consider removing products in the "Doesn't Meet Criteria" section.

9. Can I place SR house orders manually?

You can complete SellerRunning House orders manually. However, there are certain steps you need to follow after completing the order.

10. Can I place SR house orders manually?

SellerRunning is a web-based platform, so it can be accessed from any device with an internet connection and a web browser, including Mac and Linux operating systems.There is no need to install any software on your local device to use SellerRunning.

11. What payment methods does SellerRunning accept?

SellerRunning accepts payments via credit card. You can use major credit cards such as Visa, MasterCard, American Express, and Discover to subscribe to SellerRunning's services.

For specific payment-related inquiries or if you encounter any issues with the payment process, you can reach out to SellerRunning's support team for assistance.

12. How do I cancel my SellerRunning subscription?

If you wish to cancel your SellerRunning subscription, you can do so by contacting SellerRunning support. We will guide you through the cancellation process and provide you with any necessary instructions.

Keep in mind that the cancellation process may vary depending on the terms and conditions of your subscription, so it's advisable to reach out to SellerRunning directly for accurate and up-to-date information on canceling your subscription.

Please ensure that you review the cancellation policies and any associated fees before proceeding with the cancellation.

13. How does SellerRunning handle data security and privacy?

SellerRunning takes data security and privacy seriously and employs industry-standard security measures to protect user data. Here are some key aspects of how SellerRunning handles data security and privacy:

• SellerRunning operates in the cloud, ensuring that data is stored securely on reliable servers.

• The platform uses secure, encrypted connections to transmit data between users and the platform, safeguarding sensitive information.

• SellerRunning adheres to best practices for data protection and complies with relevant data protection laws and regulations.

• The platform has privacy policies and terms of service in place to govern the use of the platform and user data.

• SellerRunning regularly updates its security protocols to address emerging threats and vulnerabilities.

If you have specific questions or concerns about data security and privacy when using SellerRunning, you can contact their support team for more information and clarification.

14. What are the most important features of SellerRunning?

SellerRunning is designed to meet the needs of sellers using the dropshipping and FBM (Fulfillment by Merchant) method on Amazon Whether it's suitable for beginners depends on your specific experience and requirements. Here are some factors to consider:

• Ease of Use: SellerRunning aims to simplify the management of your Amazon FBM business by automating various tasks. The platform offers an advanced web interface that can be user-friendly for those who are new to selling on Amazon.

• Automation: SellerRunning automates tasks such as product listing, price and stock updates, order creation, and more. This automation can be especially helpful for beginners who want to streamline their operations.

• Learning Curve: While SellerRunning can simplify many processes, there may still be a learning curve, especially if you're new to selling on Amazon. It's essential to take the time to understand how the platform works and how to configure it to meet your specific needs.

• Pricing: SellerRunning offers different pricing plans based on the number of ASINs (Amazon Standard Identification Numbers) you have. Beginners may want to consider their budget and the number of products they plan to sell when choosing a plan.

• Support: SellerRunning provides customer support to assist users with any questions or issues they may encounter. Access to support can be valuable for beginners who may need guidance as they start their Amazon selling journey.

Ultimately, whether SellerRunning is suitable for beginners depends on your comfort level with technology, your willingness to learn, and your specific business needs. It's a good idea to explore the platform, take advantage of any free trials or demos they offer, and reach out to their support team if you have questions before making a decision.

Additionally, consider researching other tools and resources available for Amazon sellers to determine what best aligns with your goals.

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